About Dan
Dan Gingiss is an international keynote speaker and business coach who believes a remarkable customer experience is your best competitive advantage. Over his 20-year career, he held leadership roles at McDonald’s, Discover, and Humana in customer experience, marketing, social media, and customer service.
Dan is the author of The Experience Maker: How To Create Remarkable Experiences That Your Customers Can’t Wait To Share and Winning at Social Customer Care. He also co-hosted the award-winning "Experience This!" podcast.
Dan holds a B.A. from the University of Pennsylvania and an M.B.A. from Northwestern's Kellogg School. Fun fact: He’s a licensed bartender, a pinball wizard, and once delivered pizza to Michael Jordan.
Clients Include: IHOP, Jiffy Lube, United Healthcare, International Carwash Association, Career Education Colleges & Universities
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A Remarkable Customer Experience Is Your Biggest Competitive Advantage
Takeaways:
Discover what types of experiences people share most.
Learn a simple, scalable 5-step CX framework.
See real-life examples from across industries.
Why Every Employee Is in the Customer Experience Business
Takeaways:
Understand how teams like legal, finance, and HR influence CX.
Hear stories of unexpected CX heroes across organizations.
Cultivate a customer-first mindset across every role.
Awards & Publications
Awards
Top 50 B2B Marketing Influencers
Top 50 Social Media Marketing Influencers
100 Best CX & CS Books of All Time
More About Dan
His signature approach is rooted in empathy, action, and accessibility. Dan’s mission is to make customer experience something everyone in an organization feels connected to and responsible for. That mission shows up in every keynote, every story, and every moment he shares on stage.
Reviews
engaging
- Tina Schwartz
Dan did such a great job of engaging with our guests and really bringing the energy and the fun and the education. We’ll definitely bring him back to a future event; all the guests are raving about him!
icing on the cake
- Sara Shields
Dan was the ‘icing on the cake’ to our full day of speakers and workshops! With his upbeat and relatable content, our peers left feeling invigorated and ready to apply his easy‑to‑use techniques in their various fields. Thanks Dan!
great speaker
- Dortch Enterprises
Dan’s keynote and workshop really helped our team recognise the importance of the customer experience. Our attendees left for the day with the confidence that they can create meaningful and extraordinary customer experiences without having to break the budget. He was engaging, funny, and thought‑provoking. We would love to collaborate with him again in the future.
outstanding
- Denise Sutter
Dan delivered an outstanding presentation at our Partner Summit, captivating the audience with his energy, relatable examples, and actionable tips on enhancing the customer experience. Our attendees were highly engaged, and we appreciated his flexibility in adapting his presentation format to fit our agenda, making a significant impact on elevating this year’s event experience.
empowering
- Maureen Carter
Dan left our entire company feeling empowered, inspired, and motivated to create meaningful and engaging moments for our customers. His tools are simple, easy to enact immediately, and left me feeling energized about what is possible for our company to achieve.
exceeded expectations
- Deon Nicholas
Dan not only delivered, but he exceeded my wildest expectations. Dan’s stories around real‑world, shareable customer experiences … made me rethink my own experiences. Dan is a masterful storyteller, great human, and a treat to get to meet in person! Highly recommend!
engaging content
- Mau Guloy
Working with Dan on our 8‑city US roadshow was incredible!!! His engaging content and inspiring delivery earned rave reviews from ALL attendees. He’s a delight to work with and we’d LOVE to work with him again!
exciting speaker
- Kat Finger
His address was not only exciting and engaging, it also brought a new perspective to perfecting the customer experience! His real‑life examples and experiences provided our employees with tangible ways to create unforgettable customer interactions while helping to grow their businesses and our own through partnership.
two wordS.
- Prairie Family Business Association
F’IN brilliant!
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